Cebu Pacific reminds its passengers
to bring only one hand carry bag during their travels to ensure a smooth and
convenient flight experience. The carry-on bag must not exceed 7 kilograms in
weight and its size must fit in the overhead bin or under the aircraft seat.
This strict implementation of the
hand carry baggage policy is in line with the airline’s goal to improve its
processes for a more efficient and seamless customer experience.
Beginning September 01, 2021, guests
who do not comply with this rule will be charged with a gate baggage fee of P1,000
per person for domestic flights. In the coming months, the airline will also
begin charging for its international flights – P1,500 for short haul and P3,000
for long haul.
Cashless payments are also
encouraged, in line with the airline’s contactless flight guidelines amidst
operating during the pandemic.
“We have been continuously
reviewing our processes to ensure we are able to provide the best customer
experience for everyJuan. This is being done to make sure CEB avoids any
unnecessary flight delays as much as possible," said Candice Iyog, Vice
President for Marketing and Customer Experience at Cebu Pacific.
Passengers who purchased additional
items at the airport are exempted and will not be charged with this fee, if
they can show the official receipt from the store where they shopped at the airport.
Other items that will be accepted
as extra free hand carry are equipment for medical needs or for infants.
"We also hope this will
convince our passengers to become more mindful as we do not want them to shell
out additional, avoidable fees,” added Iyog.
CEB reminds everyJuan to properly
pack their bags and avail of additional prepaid baggage allowance to avoid any
other additional fees at the airport. More information on this may be viewed on
www.cebupacificair.com
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